Thank you for shopping with Popscene House. This policy explains how we process and ship your order, what it costs, and how long it takes. Popscene House is operated by Ecomcht LLC.
1. Made-to-Order Products
All of our products are made to order. Your item is printed and prepared only after you place your order. Because of this, each order goes through a production step before it ships.
2. Order Processing Time
Processing time is the time needed to print, inspect, and pack your order before it is handed to the carrier.
Processing time: 3–7 business days.
Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on a weekend or holiday begin processing the next business day. During busy periods (for example, November and December) processing may take longer, and we will let you know if your order is affected.
3. Shipping Rates and Delivery Times
Shipping time begins after your order leaves our production facility.
| Destination | Shipping Rate | Estimated Shipping Time |
|---|---|---|
| United States | $6.99 | 7–10 business days |
| International [list of countries] | $12.99 | 10–14 business days |
Estimated total delivery time (processing + shipping):
- United States: approximately 10–17 business days
- International: approximately 13–21 business days
Shipping rates are flat rates [per order] and are shown at checkout before you pay. Delivery dates are estimates, not guarantees. Carrier delays, weather, holidays, and customs processing can affect delivery.
4. Where We Ship
We ship to all 50 U.S. states [and to U.S. territories/APO/FPO addresses: confirm]. We also ship to the following countries: [list countries]. If your country is not listed, please contact us before ordering.
5. Order Tracking
When your order ships, we will email you a tracking number. Tracking may take 24–48 hours to show updates after the label is created. You can also check your order status on our Order Tracking page. Orders are delivered by carriers such as USPS, UPS, FedEx, or their regional partners.
6. Multiple Items
If you order more than one item, your order may be produced in different locations and arrive in separate packages, possibly on different days. You will not be charged extra shipping for this. Each shipment will have its own tracking number.
7. Customs, Duties, and Taxes (International Orders)
International orders may be subject to import duties, taxes, and customs fees set by the destination country. These charges are not included in the price or shipping rate and are the responsibility of the customer. We have no control over these fees and cannot predict their amount. Please check with your local customs office if you are unsure. Sales tax is collected on U.S. orders where required by law.
8. Shipping Address
Please double-check your shipping address at checkout. We ship to the address you provide and cannot change it once production begins. We recommend a street address rather than a P.O. Box, since some carriers cannot deliver to P.O. Boxes. If a package is returned to us because of an incorrect or incomplete address, we can re-ship it once you cover the shipping cost again.
9. Delayed, Lost, or Damaged Orders
- Delayed: If your order has not arrived after the estimated delivery window, contact us and we will check its status with the carrier.
- Lost: If tracking shows your package is lost, or it has not arrived after [30] days from shipment, contact us and we will help resolve it.
- Damaged or incorrect: If your item arrives damaged, misprinted, or is not what you ordered, email us within [30] days of delivery with your order number and a photo. See our Refund & Return Policy for details.
10. Order Changes and Cancellations
Since items are made to order, production starts soon after your order is placed. If you need to change or cancel an order, contact us as soon as possible, ideally within [24 hours]. We cannot guarantee changes once production has started. See our Refund & Return Policy for more information.
11. Contact Us
If you have any questions about shipping, please contact us:
Ecomcht LLC (Popscene House)
4405 Jager Dr NE Ste C4-4096
Rio Rancho, NM 87144, United States
Phone: +1 (505) 528-6672
Email: [email protected]
Support hours: Monday–Friday, 9:00 AM–5:00 PM MT