Last updated: September 30, 2026
Find quick answers below. If you can’t find what you need, email us at [email protected].
About Popscene House
Who is Popscene House?
Popscene House is an online store for music lovers, operated by Ecomcht LLC in Rio Rancho, New Mexico. We sell original-design apparel for vinyl collectors, musicians, genre fans, and live music lovers.
Is this official band or artist merchandise?
No. Popscene House is an independent brand. We are not affiliated with, sponsored by, or endorsed by any artist, band, record label, venue, festival, or event. Our designs are original and do not use artist names, logos, album art, or lyrics. See our Authenticity & Licensing Statement.
Do you sell shirts with specific band or artist names?
No. We do not sell products featuring the names, logos, or likenesses of artists or bands.
Ordering and Payment
How do I place an order?
Choose your product, select your size and color, add it to your cart, and check out. You do not need to create an account. You can check out as a guest.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay. Payments are processed securely, and our checkout is encrypted (HTTPS). We do not store your full card number.
Will I receive an order confirmation?
Yes. You will receive an email confirmation right after you order. If you don’t see it, check your spam folder or contact us.
Are prices in U.S. dollars? Do you charge sales tax?
Yes, all prices are in USD. Sales tax is added at checkout where required by law.
Can I change or cancel my order?
Because items are made to order, production starts soon after you order. Contact us as soon as possible, ideally within [24 hours]. We can’t guarantee changes or cancellations once production has begun. See our Returns & Refunds Policy.
Can I change my shipping address after ordering?
Please contact us right away. We can update the address only if production has not started. Please double-check your address at checkout.
Products
How are your products made?
All items are made to order through our print partners. Your item is printed after you order, which helps us avoid excess inventory.
What are the shirts made of?
Material and blank type are listed on each product page.
How do I find my size?
Each product page includes a size chart. Measure a shirt you already own and compare. If you’re between sizes, [we suggest sizing up]. Note that we do not offer exchanges. See “Returns” below.
Will the colors match what I see on screen?
We work to show colors accurately, but screens differ, so slight variations in color and print placement can occur.
How should I care for my shirt?
[Machine wash cold, inside out, with similar colors. Tumble dry low or hang dry. Do not bleach or iron directly on the print.] Care details are also on each product page.
Shipping
How long does it take to receive my order?
Delivery has two parts:
- Processing: 3–7 business days (printing and packing)
- Shipping: 7–10 business days within the U.S.
That’s about 10–17 business days in total for U.S. orders. International orders take about 13–21 business days (processing plus 10–14 business days of shipping). These are estimates, not guarantees.
How much does shipping cost?
Shipping is a flat $6.99 within the United States and $12.99 for international orders [per order]. Your total is shown at checkout.
Do you ship internationally?
Yes, to [list of countries]. International customers are responsible for any import duties, taxes, or customs fees.
How do I track my order?
When your order ships, we email you a tracking number. You can also use our Order Tracking page. Tracking updates may take 24–48 hours to appear.
Why did my order arrive in more than one package?
Items in the same order may be produced in different locations and arrive separately, each with its own tracking number. You are not charged extra for this.
My package hasn’t arrived. What should I do?
First check your tracking. If the estimated delivery window has passed, or tracking shows a problem, email us with your order number and we’ll look into it. See our Shipping Policy.
Returns and Refunds
Can I return my order?
Yes. You can return an item within 30 days of delivery, whether it is defective or you simply changed your mind. The item must be new: unworn, unwashed, and undamaged.
Do you offer exchanges?
No. If you need a different size or color, return the original item for a refund and place a new order.
How do I start a return?
Email [email protected] with your order number. We’ll send you a return label that you download and print. Return shipping is free and there is no restocking fee. Then pack the item, attach the label, and mail it back. Full steps are in our Returns & Refunds Policy.
When will I get my refund?
After we receive and inspect your return, we process your refund within 10 days to your original payment method. Your bank may need a few more business days to show the credit.
What if my item is damaged, misprinted, or wrong?
Email us within 30 days of delivery with your order number and a photo. We’ll make it right.
Privacy, Legal, and Contact
How do you use my personal information?
We use it only to process orders, provide support, and run our store. See our Privacy Policy.
How do I report a copyright or trademark concern?
Please see our DMCA Policy and Intellectual Property Notice.
How can I contact you?
Ecomcht LLC (Popscene House)
4405 Jager Dr NE Ste C4-4096
Rio Rancho, NM 87144, United States
Phone: +1 (505) 528-6672
Email: [email protected]
Support hours: Monday–Friday, 9:00 AM–5:00 PM MT
We reply within 1–2 business days.