At Popscene House, we want you to be happy with your order. This policy explains how returns and refunds work for orders shipped within the United States. Popscene House is operated by Ecomcht LLC.
1. Return Window
You may return an item within 30 days of the delivery date. We accept returns for both defective items and non-defective items (for example, if you simply changed your mind).
2. Condition of Returned Items
To be eligible for a return, the item must be new: unworn, unwashed, unused, undamaged, and in its original condition. Items that show signs of wear, washing, alterations, or damage after delivery cannot be accepted, except where the damage or defect was present when you received the item.
If your item arrived damaged, defective, misprinted, or is not what you ordered, please contact us within 30 days of delivery and include your order number and a clear photo of the problem. We will make it right.
3. Exchanges
We do not offer exchanges. If you need a different size, color, or design, please return the original item for a refund and place a new order.
4. How to Return an Item
- Contact us at [email protected] with your order number and the reason for your return.
- Receive your return label. We will email you a prepaid return shipping label. Simply download and print it. The label is free of charge.
- Pack your item securely and attach the printed label to the outside of the package.
- Ship it back by mail using the carrier shown on the label. Keep your tracking receipt until your refund is issued.
Please do not send returns without contacting us first, and do not return items to any address other than the one on your return label. Returns sent without a label from us may be delayed or lost.
5. Fees
- Return shipping: Free. We provide the return label.
- Restocking fee: None. We do not charge a restocking fee.
6. Refunds
Once we receive and inspect your returned item, we will notify you by email. If your return is approved, we will process your refund within 10 days and send it back to your original payment method. Depending on your bank or card issuer, it may take an additional [3–5] business days for the credit to appear on your statement.
- Refunds include the price of the returned item and any sales tax you paid.
- [Original shipping charges are refunded when the return is due to a defective, damaged, misprinted, or incorrect item. For returns of non-defective items, original shipping charges are non-refundable.] (confirm this choice)
- If your return does not meet the conditions above, we will contact you and explain why it cannot be refunded.
7. Canceling an Order
Because our items are made to order, production begins soon after you order. You may cancel within [24 hours] of placing your order for a full refund, as long as production has not started. After that, please follow the return process above once you receive the item. See our Shipping Policy for processing times.
8. Late or Missing Refunds
If you have not received your refund after the time stated above, please first check your bank account, then contact your card issuer. If you still have not received it, email us at [email protected] and we will look into it.
9. International Orders
This policy applies to orders shipped within the United States. If you placed an order outside the U.S. and need to return an item, please contact us before sending anything so we can help. [Confirm how you want to handle international returns.]
10. Contact Us
Ecomcht LLC (Popscene House)
4405 Jager Dr NE Ste C4-4096
Rio Rancho, NM 87144, United States
Phone: +1 (505) 528-6672
Email: [email protected]
Support hours: Monday–Friday, 9:00 AM–5:00 PM MT